refund policy
Haute Paris Return and Refund Policy
At Haute Paris , we are committed to providing our customers with exceptional service and a pleasant shopping experience. Our return and refund policy is carefully crafted to ensure maximum satisfaction, subject to certain conditions. Please read the following return and refund guidelines carefully.
1. 100% return guarantee on new products
We offer a full return guarantee on all new products, excluding promotional items. Sale items are excluded from this guarantee.
2. No refunds for sale items
Items purchased on sale cannot be returned for a refund. These purchases are final and cannot be returned or exchanged, even if the size is incorrect.
3. Return costs
Return shipping costs are the customer's responsibility. Haute Paris does not reimburse return shipping costs and is not responsible for any costs incurred during the return process. See our terms and conditions for more information.
4. Return notification period
Returns must be reported within 30 days of receiving the item. After this period, returns will no longer be accepted. Please respect this deadline to be eligible for a return.
5. Exchange of sale items
Sale items cannot be exchanged, even if the size is incorrect. Please ensure you choose the correct size before completing your purchase.
6. 100% Guarantee on defective items
We offer a full warranty on all defective items. If a product has manufacturing defects, it can be returned for a full refund or exchange, whichever you prefer.
7. Return Process
To initiate a return, please email hauteparismode@gmail.com Once your return is approved, you will receive detailed instructions to complete the return process.
8. Obligation to provide a return form
Returns without a completed return form cannot be processed. Be sure to include this form with your return to ensure your request is processed correctly.
9. Conclusion
Haute Paris strives to ensure customer satisfaction. By adhering to our return and refund policy, we ensure that all returns are handled efficiently and fairly. For any questions or comments, please do not hesitate to contact our customer service at hauteparismode@gmail.com